Returns and Refund Policy

1. Eligibility for Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

  • The return request is made within 7 days of delivery.
  • The product is unused, undamaged, and in its original packaging.
  • Items such as customized, perishable, or sale items are not eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [your contact email] with your order details and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Pack the item securely and ship it to the address provided. Return shipping costs are the customer’s responsibility, unless the return is due to a defect or wrong item sent.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund.
  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us within 48 hours of delivery with clear photos of the issue.
  • We will offer a replacement or full refund, including return shipping costs.

5. Cancellations

  • Orders cannot be canceled once placed, as we process them immediately.
  • If an order is undeliverable due to an incorrect address provided by the customer, we are not responsible for a refund.

6. Contact Us

For any questions regarding returns and refunds, reach out to us at [your contact email].